Privacy Policy
Terms of Service
Legal
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How Polly Works
Polly guides you to memorize and practice exactly 100 essential sentences per language. Each lesson is crafted to help you engage in meaningful conversations, making learning both fun and actionable.
Built for playful discovery, enjoy colorful visuals and an easy journey as you progress toward global connection one sentence at a time.
Privacy Policy
Last updated: April 11, 2026
This Privacy Policy explains how Polly ("we", "us", "our") handles information when you use our mobile application (Polly) and related services.
Summary (Plain language)
We built Polly to help people learn languages.
We try to collect as little personal data as possible.
Purchases/subscriptions are processed through the Apple App Store / Google Play and handled using RevenueCat for subscription management.
We do not sell your personal data.
Who this policy applies to
This policy applies to anyone who uses Polly. If you do not agree, please do not use the App.
Information we collect
A) Information you provide
User name: You provide your name during onboarding to personalize your learning experience.
Support requests / contact: If you contact us (for example by email), we will receive the information you choose to share (like your email address and the contents of your message).
B) Information collected automatically
Depending on your device and how the App is distributed, we (and our service providers) may automatically receive:
Device and app info (e.g., device type, OS version, app version, language settings, device identifiers including IDFA where permitted)
Basic usage data (e.g., which screens are opened, what actions are taken, onboarding completion, quiz performance)
Purchase/subscription status (e.g., whether you have an active subscription)
Advertising identifiers (e.g., IDFA on iOS, GAID on Android) where permitted by your device settings
Important: We do not collect or store your full payment details. Payments are handled by Apple/Google. We may receive purchase confirmation/status via RevenueCat.
C) Learning/progress data
The App stores learning-related data such as:
selected languages
learning progress
streaks
quiz completion and scores
This data may be stored locally on your device and/or synced to our servers to provide App functionality.
Third-party services (Processors)
We use third-party services to operate parts of the App:
RevenueCat
We use RevenueCat to manage subscriptions and entitlement status and to support purchase-related analytics/diagnostics.
RevenueCat may process:
purchase events
subscription status
device identifiers or similar technical identifiers used to link purchases to a device/app user
diagnostic and performance data related to purchases
RevenueCat's policy: https://www.revenuecat.com/privacy/
Apple App Store / Google Play
If you purchase a subscription, the purchase is processed by Apple or Google. They may collect information according to their own privacy policies.
How we use information
We use information to:
provide and operate the App
personalize your learning experience (e.g., using your name)
restore/verify subscription access
improve App reliability and performance
measure and optimize marketing campaigns
show you relevant advertisements
respond to support requests
prevent fraud and abuse
comply with legal obligations
Legal bases (GDPR)
If you are in the EEA/UK/Switzerland, we process personal data under these legal bases where applicable:
Performance of a contract (Art. 6(1)(b) GDPR): to provide paid features and subscription access
Legitimate interests (Art. 6(1)(f) GDPR): to maintain and improve the App, prevent abuse, ensure security, and conduct analytics
Consent (Art. 6(1)(a) GDPR): for advertising tracking (via ATT prompt on iOS) and where otherwise required by law
Legal obligation (Art. 6(1)(c) GDPR): to comply with laws (e.g., tax/finance compliance if applicable)
Data retention
We keep personal data only as long as needed for the purposes described:
User names and progress: retained while your app is installed or account is active, plus 30 days after deletion request
Support emails: retained as long as needed to resolve issues and for recordkeeping
Subscription status/diagnostics: retained as needed for operations and compliance
Analytics and attribution data: retained according to our service providers' policies (typically 24 months)
If you want deletion of your data, contact us at hello@pollylanguage.com and we'll process your request within 30 days.
Sharing and disclosure
We may share information:
with service providers (like RevenueCat) to run the App and marketing operations
if required by law, regulation, or legal process
to protect rights, safety, and security (e.g., fraud prevention)
We do not sell personal data.
International transfers
Some service providers may process data outside your country/EEA. Where required, we rely on appropriate safeguards (such as standard contractual clauses) and other lawful transfer mechanisms.
Children
The App is intended for users 13 years and older. We may have users under 16.
If you are a parent/guardian and believe a child under 13 has provided personal data to us, contact hello@pollylanguage.com.
Your rights
Depending on your location, you may have rights including:
access to your data
correction
deletion
restriction of processing
objection
data portability
withdrawing consent (where applicable)
lodging a complaint with a data protection authority
To exercise rights, contact: hello@pollylanguage.com
Security
We use reasonable technical and organizational measures to protect information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
Sanctions and restricted regions
The App may not be available in certain countries or regions due to legal or regulatory requirements, including U.S. or international sanctions. We may restrict access where required.
Changes to this policy
We may update this Privacy Policy from time to time. We'll change the "Last updated" date above. Continued use means you accept the updated policy.
Contact
Questions about privacy: hello@pollylanguage.com
Terms of Service
Last updated: April 11, 2026
These Terms of Service ("Terms") govern your use of Polly (the "App"). By downloading, accessing, or using the App, you agree to these Terms.
The App
Polly is a language-learning app that provides study and quiz experiences. The App is for informational/educational purposes only.
Eligibility (13+)
You must be at least 13 years old to use the App. By using the App, you confirm you meet this requirement.
No professional advice
The App is not a substitute for professional education, certification programs, or official instruction. We do not guarantee results, fluency, or accuracy in every context.
Subscriptions, billing, and refunds
Subscriptions
Some features may require a paid subscription. Subscription details (price, duration, trial) will be shown in the App before purchase.
Billing
Purchases are processed through the Apple App Store (and/or Google Play, if applicable). We do not handle or store your payment method details.
Refunds (Apple policy)
Refunds are handled according to Apple's refund policy (and/or the applicable store's policy). You may need to request a refund directly from Apple. We cannot guarantee refunds and do not control Apple's decision.
RevenueCat
We use RevenueCat to manage subscription status and entitlements (e.g., determining whether premium features are unlocked). Your subscription access may depend on successful validation through the store and RevenueCat.
Acceptable use
You agree not to:
misuse the App, attempt to hack it, or interfere with its normal operation
reverse engineer or attempt to extract source code except where permitted by law
use the App to violate any law or regulation
use the App in a way that infringes intellectual property rights
attempt to circumvent advertising tracking or attribution systems in a way that violates applicable laws
Intellectual property
The App, including its design, text, graphics, exercises, and content (excluding content owned by third parties), is owned by us and protected by applicable laws.
You receive a personal, limited, non-exclusive, non-transferable license to use the App for your own non-commercial use, subject to these Terms.
Availability and changes
We may:
modify, update, or discontinue features
add or remove languages, lessons, or quizzes
limit availability in certain regions
We do not guarantee that the App will always be available or error-free.
Disclaimers
To the maximum extent permitted by law:
The App is provided "as is" and "as available".
We make no warranties (express or implied) about accuracy, fitness for a particular purpose, or uninterrupted operation.
Limitation of liability
To the maximum extent permitted by law, we are not liable for:
indirect, incidental, special, consequential, or punitive damages
loss of profits, loss of data, or business interruption
issues caused by your device, OS, network, or app store services
Nothing in these Terms limits liability where it cannot be limited under German law (for example, liability for intent or gross negligence, or mandatory consumer protections).
Indemnity
If you violate these Terms or misuse the App and it causes claims or damages, you agree to indemnify and hold us harmless to the extent permitted by law.
Termination
You may stop using the App at any time. We may suspend or terminate access if you violate these Terms or if necessary for security/legal reasons.
Subscriptions must be cancelled through the App Store (and/or Google Play), not by deleting the App.
Sanctions / restricted territories
The App may not be available in certain countries or regions due to legal requirements, including U.S. or international sanctions or export controls. We may restrict access where required.
Governing law
These Terms are governed by the laws of Germany, excluding conflict-of-law rules.
If you are a consumer in the EU/EEA, you may also have mandatory rights under the consumer laws of your country of residence that are not limited by these Terms.
Dispute resolution (Arbitration preference + consumer carve-out)
We prefer to resolve disputes informally first. Please contact hello@pollylanguage.com and we'll try to solve the issue quickly.
For business users (B2B): To the extent permitted by law, disputes may be finally settled by arbitration in Germany under an appropriate arbitration framework, with the seat of arbitration in Germany.
For consumers (B2C): If mandatory consumer protection law gives you the right to bring claims in court, nothing in these Terms removes that right. If arbitration is not enforceable in your case, disputes will be handled by the competent courts.
Contact
Questions about these Terms: hello@pollylanguage.com